CQC Supported Living Registration Checklist 2026 — Documents and Policies for Personal Care Providers

This Statement of Purpose is prepared in accordance with Schedule 3 of the Care Quality Commission (Registration) Regulations 2009 (as amended 2012). It sets out the aims and objectives of the service, the regulated activities to be provided, and the range of care and support needs the service is designed to meet. The document identifies the registered provider, the Registered Manager, and the nom...

This Business Continuity Plan establishes the framework for maintaining service delivery during disruptive events. It addresses pandemic response, severe weather protocols, utility failure contingencies, loss of key personnel, IT system failure, and supply chain disruption. The plan defines the communication cascade — from initial alert through escalation to full emergency activation — and names d...

This Emergency Plan provides the operational response framework for fires, floods, major incidents, and natural disasters affecting the service. It includes premises-specific evacuation procedures with designated assembly points, Personal Emergency Evacuation Plans (PEEPs) for each person using the service, and night-time evacuation protocols when staffing levels are reduced. The plan details the ...

This Service User Guide provides essential information for people who use the service and their families. Written in plain English and available in easy-read, large print, and translated formats as required by the Accessible Information Standard (DCB1605), it explains what services are provided, what services the organisation does not or cannot offer, and how needs are assessed before admission. P...

This Staff Training Plan and Development Policy ensures all staff receive the training necessary to fulfil their roles safely and effectively. It reflects the service user profiles identified in the Statement of Purpose and covers mandatory training including safeguarding adults, moving and handling, infection prevention and control, fire safety, food hygiene, first aid, medication administration,...

This Positive Behaviour Support Policy sets out the organisation’s proactive and person-centred approach to understanding and supporting behaviour. It is grounded in the principles of Applied Behaviour Analysis and trauma-informed practice. The policy explains how functional assessments are conducted to understand the communicative purpose of behaviour, how individual behaviour support plans are d...

This Restraint Policy establishes the organisation’s commitment to minimising all forms of restrictive practice. It defines the categories of restraint — physical, mechanical, chemical, environmental, and technological — and sets out the legal framework under the Mental Capacity Act 2005, Deprivation of Liberty Safeguards, and relevant human rights legislation. The policy requires that any restrai...

This Duty of Candour Policy implements the statutory duty under Regulation 20 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. It establishes the requirement to act in an open and transparent way with people who use the service when things go wrong. The policy defines a notifiable safety incident and sets out the process for notification — including face-to-face verb...

This Person-Centred Care Planning Policy ensures that every person using the service has an individualised care and support plan that reflects their assessed needs, preferences, and aspirations. The policy is grounded in Regulation 9 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. It describes the pre-admission assessment process, including how capacity to consent i...

This Risk Management Policy establishes a systematic approach to identifying, assessing, and managing risks across the service. It implements the requirements of Regulation 12 (Safe Care and Treatment) and integrates with the governance framework under Regulation 17. The policy covers individual risk assessments for people using the service, environmental risk assessments, and organisational risks...

This Sample Care Contract template sets out the terms and conditions between the service provider and the person receiving care. It is designed to comply with the Consumer Rights Act 2015 and CQC registration requirements. The contract covers: the services to be provided as detailed in the individual care plan, fees and payment terms including the process for annual fee reviews, notice periods for...