Last updated: September 2026

These terms govern your use of MyCareAudit and MyCarePolicy, operated by CQC Compliance Services Ltd (company number 12536256, registered in England and Wales, registered office 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ).

1. Service Description

MyCareAudit is an AI-powered audit and compliance platform for UK health and social care providers. The platform provides audit tools, AI-generated reports, and compliance management features.

2. Account Registration

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your login credentials.

3. Free Trial

New accounts receive a 14-day free trial. No credit card is required. At the end of the trial, you must subscribe to continue using the platform.

4. Subscription and Payments

Subscriptions are billed monthly or annually. Payments are processed securely through Stripe. You may cancel at any time; access continues until the end of the billing period. Refunds and cancellation are covered in section 9.

5. AI-Generated Content

AI-generated reports and analysis are provided as guidance tools and should not be considered a substitute for professional compliance advice. Users should verify all AI outputs independently.

6. Data Ownership

You retain ownership of all audit data you enter. We do not use your proprietary audit data to train AI models or share it with third parties.

7. Limitation of Liability

MyCareAudit is provided “as is”. We are not liable for any CQC inspection outcomes or regulatory actions. Our platform assists with compliance but does not guarantee inspection results.

8. Use of MyCarePolicy Documents

MyCarePolicy provides downloadable policy, procedure, form and template documents (“Documents”) designed to support operational compliance readiness for UK health and social care providers.

8.1 Nature of Documents

Documents are operational support templates. They do not constitute legal advice, clinical advice, or regulatory guarantees. They are designed as starting points that must be reviewed, adapted and approved by the purchasing organisation before operational use.

8.2 User Responsibility

By purchasing or using MyCarePolicy Documents, you accept sole responsibility for:

Reviewing all Documents for accuracy and suitability before use
Adapting Documents to your specific service type, organisational model, local procedures and regulatory requirements
Implementing, maintaining and updating Documents as part of your own governance framework
Ensuring Documents are used appropriately by trained and competent staff
Ongoing compliance with all applicable legislation, regulations and standards

8.3 No Guarantees

Purchase or use of MyCarePolicy Documents does not guarantee:

Any specific CQC, Ofsted or other inspection rating or outcome
Registration approval or maintenance of registration
Avoidance of regulatory enforcement, conditions or restrictions
Compliance with any specific standard, regulation or legal requirement

MyCarePolicy supports compliance readiness but does not replace professional judgement, governance, training, leadership, legal advice or regulatory obligations. Compliance remains the responsibility of the registered provider and registered manager at all times.

8.4 AI-Generated Policy Content

Where Documents have been generated or enhanced using artificial intelligence, the same responsibilities apply. AI-generated content must be reviewed, verified and approved by qualified personnel before use.

9. Refunds, Cancellation and Your Statutory Rights

Our customers are care providers buying for business purposes. Nothing in this section affects any rights you have by law that cannot be excluded.

9.1 Subscriptions

You can cancel a monthly or annual subscription at any time from your account settings or by contacting us. Your access continues until the end of the period you have already paid for, and you will not be charged again.
We do not refund part-used monthly periods.
If you cancel an annual subscription within 14 days of the first payment, we will refund the unused portion on a pro-rata basis.

9.2 Digital Documents, AI-Generated Policies and Library Access

Individual documents, AI-generated policies, registration document packs and library purchases are digital content supplied immediately after payment.
By completing your purchase you ask us to supply the content straight away and acknowledge that, once the download or access begins, the 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 no longer applies.
If a document is faulty, will not open, or is materially not as described, tell us within 30 days of purchase. We will fix or replace it, and if we cannot, we will give you a refund.

9.3 Services Not Yet Started

For services we carry out for you (for example, registration support), you may cancel within 14 days of ordering provided the work has not started. Once work has started with your agreement, any refund will be reduced to reflect the work already completed.

9.4 How to Request a Refund or Cancel

Email us at the address in section 10 with your name, the email used at checkout and details of the purchase. Approved refunds are returned to the original payment card, usually within 5–10 working days.

10. Contact and Company Details

MyCareAudit and MyCarePolicy are operated by CQC Compliance Services Ltd, a company registered in England and Wales under company number 12536256. Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

For any queries regarding these terms: Contact us via email

Terms & Conditions