MyCarePolicy · non-registered adult social care · England
Policies for care services that don't need CQC registration
Ready-to-adapt policies, forms and records for day services, community support, lunch clubs, personal assistants and charities that support adults without providing personal care. Written for your kind of service, not copied from a CQC pack.
Who this is for
- Day centres and day opportunities
- Befriending, wellbeing and community support services
- Lunch clubs and community meals
- People employing personal assistants through direct payments
- Charities and community groups supporting adults
- Housing-related and floating support that does not include personal care
Know your boundary
If you help people with washing, dressing, eating or medicines, that is personal care and needs CQC registration. See CQC registration support. Supported housing for adults is covered on our NRSA page.
What you get
21 specialist policies
Written only for non-registered services, from day centres to personal assistants and volunteers.
18 forms and records
Ready-to-use forms such as referral, support planning, outings, volunteer and incident records.
Shared adult library
Safeguarding, health and safety, data protection, HR and governance documents, adjusted to your service when you download them.
Specialist policies include
- Personal Care Boundary and When CQC Registration Is Needed Policy
- Day Centre and Day Opportunities Operations Policy
- Lunch Club and Community Meals Food Safety Policy
- Charity Trustee Governance and Safeguarding Policy
- Community Activities, Outings and Trips Policy
- Direct Payments Employer Guide
- Personal Assistant Employment Handbook
- Volunteer Management Policy
- Protecting Adults from Exploitation Policy
- Closed Cultures Prevention Policy
- Dementia Awareness and Support Policy
- Out-of-Hours and On-Call Policy
Clinical documents meant for CQC-registered care, such as stoma care or DoLS applications, are not included in this pack.
Ways to buy
Policies only
From £19.99
Buy single documents, or subscribe to MyCarePolicy for the full library and updates (£79/month or £790/year).
Visit the policy storeFull software
14-day free trial
Choose “Non-Registered Adult Social Care” when you sign up. You get the policy library for your service, without CQC-only clinical tools.
See plansFrequently asked questions
Which care services do not need CQC registration?
In England, CQC registration is needed for regulated activities such as personal care. Services that offer company, activities, meals, practical help or housing-related support, with no personal care, usually do not need to register. Check the CQC scope guidance for your own service.
Do non-registered services still need policies?
Yes. Councils, commissioners, funders, insurers and charity regulators expect clear safeguarding, health and safety, data protection, complaints and staffing arrangements, even when CQC does not inspect you.
What if we start helping with personal care?
Then that part of your service needs CQC registration. The pack includes a Personal Care Boundary policy so staff know where the line is and what to do.
Are the documents written for CQC services?
No. The specialist documents are written for non-registered services and use the job titles Service Manager and Nominated Lead. Shared documents are adjusted for your service when you download them.
How do I buy?
Buy single documents or the full pack from the policy store, or subscribe to MyCarePolicy for the whole library with updates. You can also start a 14-day free trial of the software and choose “Non-Registered Adult Social Care” as your service type.
Get your policies in order
Show councils, funders and families that your service is safe and well run.