One care ecosystem.
Record it once, and it works everywhere.
Care records, staff, rota, training, policies, audits and money, all connected, with AI that drafts and people who approve. Eight connected parts share one record, one evidence trail and one account, built for CQC- and Ofsted-regulated providers and non-regulated supported housing (NRSA) providers.
No credit card required • 14-day free trial
MyCareAudit
Quality & Inspection
Audit plans, readiness score, mock inspections, report approval, evidence library and governance.
MyCareManagement
Care
Care plans, daily notes, eMAR, incidents, person timeline, restraint clock, PBS and family letters.
MyCareTraining + HR
People & Team
Staff records, training pathways, supervision, recruitment, applicant screening and retention.
MyCareRota
Rota & Visits
Rota, visit check-in, cover coordinator and timesheets.
MyCarePolicy
Policies & Knowledge
1,100+ policies, procedures and forms, staff sign-off and the SOP checker.
MyCareConnect
Communication
Team messages, noticeboard and the family portal.
MyCareFinance
Money
Invoicing, payroll, funding and billing reconciliation.
Reports
Insight
Governance pack, executive view, multi-site and benchmarking.
Record it once
One entry feeds every part that needs it. No copying between systems.
A training certificate is added to the staff record
→ it shows as evidence in the safe-recruitment and staffing audits.
An incident is logged
→ it appears on the person's timeline, in the Action Centre and in the next safety audit.
A policy is signed by staff
→ it counts towards governance and the well-led audit.
A visit is checked in on the rota
→ it feeds the timesheet, the invoice and the missed-visit check.
A care plan review is done
→ it updates readiness and the person timeline.
An AI audit report is drafted from all of the above
→ the manager approves it before the Final copy unlocks.
AI drafts, people approve
AI never decides and never writes the final record. Every draft is labelled and needs a named person to approve it.
- 1
AI drafts
Drafts are built only from your own records.
- 2
Checks run
Dates, doses and names are checked against the record.
- 3
A manager approves
A named person reads, edits and approves.
- 4
Final unlocks
Only the approved version becomes the record.
The pillars in detail
Adopt the whole ecosystem or start with one pillar — every area shares the same data, evidence trail and account, so nothing lives in a silo.
Audit & Inspection Readiness
Find and fix compliance gaps before an inspector does, with AI-guided audits mapped to the latest CQC, Ofsted and NRSA frameworks.
340+ audit templates
Inspection-ready templates across care homes, domiciliary, supported living, children’s homes and supported accommodation.
AI gap detection
Answers are checked against regulatory standards and gaps are flagged with clear, actionable fixes.
Professional PDF reports
Board- and inspection-ready reports with scores, evidence and action plans in seconds.
Mock inspection reports
SAF- and SCCIF-aligned mock inspections that mirror the real thing.
175 risk templates & 18 rules
Risk-assessment library and built-in compliance rules mapped to CQC regulations.
AI findings analysis
Upload an inspection report and get each finding mapped to a standard with suggested actions.
Inspection tools
Practise mock inspection questions, gather evidence, draft factual accuracy responses and keep a record of every AI draft a person approved.
Inspection readiness index
Each audit shows a readiness score, how strong the evidence is, coverage by key question and any critical risks. It is a guide, not a CQC rating.
Question bank & evidence library
Practise likely inspection questions and keep evidence in one library, linked to the standard it supports.
10-minute quick check
A 10-minute self-check across the five key questions, including current and emerging topics, with a history so you can see progress. Not a CQC rating. Included on every plan.
Continuous monitoring
Compare each audit with the last one at the same site and flag a fall of 5 points or more, so drift is spotted early.
Quality, Compliance & Governance
A complete governance layer that turns day-to-day compliance into the well-led evidence regulators expect — continuously, not just at inspection time.
Incidents & risk register
Log incidents, run a 5×5 risk register and drive service improvement plans from one place.
Corrective actions (CAPA)
Assign, track and evidence corrective actions with overdue reminders and recurring-issue analytics.
KPI & governance dashboard
Trend quality metrics across every location with a manager command centre view.
DSPT & cyber readiness
Work through the Data Security & Protection Toolkit and a cyber-incident communication plan.
Records of processing (RoPA)
Generate a data map / RoPA and evidence UK GDPR accountability.
CQC notifications & DBS tracking
Keep statutory notifications, DBS renewals and supervisions on schedule.
Notification deadline tracker
Shows each notification that may be due and the time left. It tracks only and never files anything for you.
Speak-up (Freedom to Speak Up)
Any staff member can raise a concern, named or anonymously, and managers keep a log with follow-up. Included on every plan.
Evidence check
One list of records that do not match across modules. A manager reviews each item and records what was done – a missing record is not proof care was not given.
Contract register
Council and ICB contracts with funded hours, KPIs and reporting dates, compared each week with delivered visits and shifts. Export it as a spreadsheet.
Care Management & Outcomes
Join the golden thread from assessment to daily notes to measurable outcomes — evidencing genuinely person-centred, outcome-focused care.
Digital care plans & eMAR
Person-centred care plans, electronic medication records and daily notes.
Care continuity (golden thread)
Traceable link from assessment through care plan and daily notes to outcomes.
Outcomes & reablement tracking
Track goals, independence and reablement progress with clear outcome evidence.
Resident 360 snapshot
A single, up-to-date view of everything that matters for each person you support.
Feedback & surveys
Capture voice-of-the-person feedback with CQC/Ofsted-aligned surveys and skip logic.
Engagement & I-statements
Evidence “We” and “I” statements and engagement equity across everyone you support.
Shift tools & policy beside the record
Handover summaries, family updates and early warnings, with the right policy shown next to medicines, safeguarding and capacity records.
Record checks for inspection
See what changed on each record and who changed it, send instant alerts when key forms are submitted, run BMI and fluid gap reports, and track every review that is due.
Live-in care
Placements, carer rotation, daily logs with the 2-hour break, handovers, cover, pay and charge rates and employment law checks in one place.
Referral pack
For each referral: needs, registration scope, staff skills, compatibility and funding in one pack, then the manager records the decision. Recommendation only – the manager decides.
AI coach on every page
A coach beside any text box suggests what to cover, reviews your wording and drafts improvements. Suggestions only: it never saves or decides anything.
Workforce, Rota & Training
Roster safely, recruit compliantly and keep every mandatory course current — with the staffing evidence commissioners and inspectors ask for.
AI-assisted rota
Smart rostering with conflict detection, Working Time checks and copy-last-week.
Staffing calculator
Work out the staff and FTE your service needs from dependency levels.
Training & compliance matrix
Track courses, induction and expiry dates with real-time compliance dashboards.
Safer recruitment & HR
Onboarding workflows, safer-recruitment checklists and an AI HR advisor.
Workforce stability signals
Spot retention risk early with turnover and stability indicators.
Supervision & competency
Schedule supervisions and evidence staff competency against role requirements.
Open shifts, swaps & cross-site cover
Offer shifts and approve swaps in the staff portal, with safe-staffing checks and opt-in cover from your other sites.
What-if planner
Plan for occupancy changes, absence and 2:1 support and see the hours, skills and cost needed. Planning only, not a safety decision.
Policies, Knowledge & Advisory
Back the platform with professionally written policies, plain-English guidance and hands-on expert support when you need a human in the loop.
MyCarePolicy packs
Professionally written policies and forms mapped to your service type.
Staff read-and-sign
Send policies to staff to read, answer a short quiz and sign, with a record of who has signed each version.
Template store
Ready-to-use CQC, Ofsted and NRSA document packs to download and adapt.
Knowledge Hub & glossary
Plain-English guides and an A–Z of CQC, Ofsted and data-protection terms.
Advisory services
Mock inspections, action-plan support and improvement programmes from experts.
Managed compliance
An ongoing retainer where our team helps keep you inspection-ready.
For commissioners
Outcomes evidence and value-for-money reporting for LA and NHS commissioners.
Franchise network
Run a managed network: Head Office pays, gives each office a licence, publishes standards and policies, raises royalty invoices and runs campaigns. Offices keep their own records; Head Office sees summary figures and only opens records with the office’s approval.
Inspection-ready audits, Ofsted tools, workforce and finance extras
Audits that stand up to scrutiny, and the paperwork children's homes and supported accommodation need, built from the records you already keep. Plus supervisions, appraisals, budgets and cash flow in the same place.
Every answer accounted for
Audits now allow "Pending review" and "Not assessed", and every N/A needs a reason, so nothing is quietly skipped.
Gaps become actions
Not met and partly met answers, and mock inspection gaps, become corrective actions with an owner, a date and a "checked it worked" step.
Sign-off and version lock
A manager signs the audit off and it locks, so the record you show an inspector is the one you approved. Download it as a Word report.
Indicative Ofsted best fit
For Ofsted audits, see an indicative best-fit result by area. Supported accommodation uses Outcome 1, 2 or 3, and "helped and protected" limits the overall result.
Annex A draft and record check
Draft your Annex A figures from your records and see where they do not match up, such as missing return conversations or notifications not sent.
Reg 32, front sheets and Reg 44
Write the six-monthly review with your figures filled in, print young person front sheets, send Reg 44 findings to actions and spot repeat findings.
Supervisions and appraisals
Record structured supervisions, appraisals and team meeting attendance, signed by both sides. The rota warns you (it never blocks) when someone is overdue.
Budgets and cash flow
Compare staff costs with your budget for each site, see a 13-week cash-flow forecast, and get flags for duplicate invoices or unusual pay. Figures are indicative.
Home plus eight simple hubs
A Home page for your role, then Quality & Inspection, Care, People & Team, Training, Rota & Visits, Money, Premises & Safety and Insight & Reports, so each tool is easier to find.
Premises checks you can tick off
Each premises and safety item can be marked Checked, Failed or N/A with a reason, instead of staying Pending. A failed item records what needs fixing, and you can mark all remaining items as checked in one go.
Fewer, clearer templates
The same audit topic for care homes, supported living and home care now shows as one card. You pick the service type on the card, so the list is shorter and easier to search.
Framework version on every audit
Each audit and Word report shows which framework it was checked against, such as the CQC assessment framework or the Ofsted SCCIF updated on 28 October 2026. AI report text is marked as a draft for a manager to approve.
On by default
These tools are included and switched on by default on eligible plans. Anything you do not need can be switched off in your feature settings.
Judgements and outcomes shown in the software are indicative self-assessments to help you prepare. They are not CQC ratings or Ofsted judgements.
Action Centre, escalation and checked-off actions
One place for everything that needs doing, ranked the same way, followed up until someone has checked it worked.
One Action Centre
Every open item from audits, incidents, complaints, care tasks, alerts, training, rota and finance in one list, with My, Team and All views.
One P0–P3 priority scale
Everything is ranked on the same four levels, from "act now" to "routine", so the most urgent work is always at the top whichever module it came from.
Alerts that escalate
If nobody acknowledges a critical or high alert in time, it goes to the named person or the on-call manager, and every step is logged.
Checked by someone else
A completed corrective action waits for a different person to check the evidence before it closes. Cancelling needs a reason, duplicates are linked and re-opening keeps the history.
Duty sign-off ladder
The rota checks that medicines competencies are signed off and in date before the duty is given. Managers can still override with a reason.
Notification helper
Suggests when an incident may need a CQC or Ofsted notification and shows a countdown. Suggestion only: it never files anything for you.
Stale data flagged
Screens show when the figures were last updated, and warn you when a feed or record looks out of date.
Joined-up follow-up
A serious incident with no follow-up action is flagged, and payroll with unresolved exceptions needs a recorded reason before it is approved.
New reports
Action management, medicine exceptions and follow-ups (an exception is not treated as an error) and an AI suggestions trail, in the Report Library.
Linked actions across modules
A medicines error suggests a competency reassessment and the rota warns until it is done. Two-carer care plans flag visits or shifts with one carer. Audit gaps suggest a policy review, training and a follow-up audit.
Work by role
Care workers, seniors, medicines leads, rota, HR, quality leads, managers and directors each see the actions for their role, with details shown on a need-to-know basis.
Action scorecard
Overdue rate, time to close and checked-off rate, each with a plain definition. Fewer actions does not always mean better care, and the scorecard says so.
Actions on every module page
Rota, training, corrective actions, governance, payroll and care pages show their own open actions at the top.
System health and timesheet check
See failed emails, scheduled jobs and stale data feeds. Before payroll, rota, visit and payroll hours are compared, with any gap over 1 hour and 5% flagged.
SARs, access reviews, servicing and applicants
Subject access requests with their one-month deadline, a 90-day user access review, equipment servicing due dates, and an applicant pipeline linked to safer recruitment checks.
Included and on by default on eligible plans. Each one can be switched off in your feature settings, and checks warn rather than block where a manager may need to override with a reason.
What our AI will never do
AI in MyCareAudit makes suggestions. A named person approves, changes or rejects each one, and every decision is kept in the AI suggestions trail.
- Silently edit medicine records
- Invent evidence that care was delivered
- Change anyone’s right to work or employment status
- Decide the outcome of a safeguarding concern
- State an unconfirmed cause as a fact
- Skip a human approval or clinical sign-off
Explore each capability in depth
Dedicated deep-dives into the capabilities that keep CQC- and Ofsted-regulated providers inspection-ready.
Audit & Inspection Readiness
AI-guided audits across 340+ inspection-ready audit templates with instant gap analysis.
Learn moreAI Care Intelligence
Turn day-to-day records into early-warning signals and outcome evidence.
Learn moreQuality & Governance
The continuous well-led evidence layer inspectors expect.
Learn moreCorrective Actions (CAPA)
Assign, track and evidence every action to closure — with overdue reminders.
Learn moreThe Golden Thread
A traceable line from assessment to daily notes to measurable outcomes.
Learn moreRegulation 45 & Children’s Homes
Reg 44 independent visits, Reg 45 quality-of-care reviews and Ofsted evidence for children’s homes.
Learn moreMulti-Agency Portal
Share the right evidence securely with commissioners, LAs and partners.
Learn moreMulti-Site Oversight
Trend quality and compliance across every location from one command centre.
Learn moreMyCareFinance
Invoicing and financial oversight joined up with rota and care records.
Learn moreLive-in Care
Placements, rotation, daily logs, pay and charge rates and employment rights for live-in services.
Learn moreFranchise Network
Office licences, Head Office roles, approved support access, royalty invoices and campaigns for franchise networks.
Learn moreWhy an ecosystem beats a bundle
Point solutions don't talk to each other. An ecosystem shares data, context and evidence across every pillar — scaling from a single service to a national group.
AI where it helps, human where it matters
AI accelerates audits, gap detection and reporting — with expert advisory on hand when you want a second pair of eyes.
One data backbone, zero silos
Every pillar reads and writes the same data — an incident in governance flows through to care plans, outcomes and workforce actions automatically.
UK-built & data-resident
Built for UK regulation with UK data residency, GDPR compliance and transparent AI governance.
Evidence that compounds
Every action, audit and outcome builds a continuous well-led evidence trail across all your locations — the defining advantage of an ecosystem over a bundle of point solutions.
An open ecosystem — by design
We're building MyCareAudit so the ecosystem extends beyond our own walls — giving you, your commissioners and your technology partners safe, structured ways to connect.
Public API
Read and write audits, incidents, care plans, outcomes and more from your own systems — starting with a documented REST API.
Webhooks & events
Subscribe to real-time events (new incident, overdue action, completed audit) and trigger your own workflows.
Integration partners
Pre-built connectors for care-planning, eMAR, finance and local-authority systems — so data flows where it needs to without re-keying.
Interested in early API access or becoming an integration partner? Get in touch
See the whole ecosystem in action
Take a self-guided tour with sample data, or book a personal walkthrough tailored to your service.
Everything new, by area
Recent additions, built from the records you already keep. They are on by default on eligible plans and can be switched off in your feature settings.
Quality & Inspection
Professional and above (quick check and speak-up on every plan)
Inspection readiness index
Each audit gets a readiness score, an evidence-confidence score and coverage by key question. Any critical risk caps the score, so a good average cannot hide a serious gap. Not a CQC rating.
Sampling, AI challenge and approved summary
Suggested record sampling (10%, or 20% for high-risk areas), an AI “inspector challenge” on weak answers, and a summary that is a draft until a manager approves it.
Question bank and regulator packs
Every audit question tagged by key question, quality statement, evidence type and service type, with thin statements flagged and a ready-made emerging topics audit.
Evidence library
Add a piece of evidence once and link it to many quality statements. Records from your other modules link in automatically, with a gap view per statement.
Quick readiness check
A 10-minute self-check across the five key questions, saved so you can see progress over time.
Continuous monitoring
Re-scores your latest audits each time you open it, with drift alerts when a score falls by 5 points or more, expiring evidence and overdue actions.
Notification deadline tracker
Statutory notifications with the deadline for each type, a countdown and overdue flags. It tracks only and never files anything for you.
Confidential speak-up
Any staff member can raise a concern, named or anonymous. Only managers see the log, record what was done and feed back.
Mock inspection in 5 steps
Scope, sample, inspect, approve and report for CQC, Ofsted or NRSA services. The report stays a draft until a manager approves it. Solo and Starter include 1 a year, Professional 4, and Complete or Enterprise unlimited. Not a CQC or Ofsted rating.
One answer scale
Every audit uses the same plain answers: Met, Partly met, Not met, N/A with a reason, Not yet assessed and Evidence pending.
Evidence check
One list of records that do not match across modules. A missing record is not proof care was not given: a manager reviews each item and records the decision.
Care
MyCareManagement module
Referral decision pack
For each open referral: needs, registration scope, staff skills, compatibility, funding and open questions, then the manager decision with a reason and a transition plan. Recommendation only – the manager decides.
Notification helper
Suggests whether an incident may need a CQC or Ofsted notification and shows a countdown. It never files anything for you.
AI form builder and note summaries
Describe or paste a form and AI drafts it for you to check. Summaries of 2 to 8 weeks of daily notes, approved by a manager.
Home calendar and units
Appointments, visits and reviews in month, week or day view, and floors or units grouped within a bigger home.
Live-in care
MyCareManagement module
Placements and rotation
Live-in placements with carer rotation patterns, handovers between carers and time-off cover.
Daily break and night log
Carers log their daily break and any night disturbances, so you can see when rest is being lost.
Pay checks
Checks each carer’s day rate against the National Minimum Wage, allowing for the accommodation offset, with a daily average agreement record. Statutory rates are updated each April.
Charges by funder
Charges for council, ICB, private and mixed funding, client contributions, invoice frequency and margin against your target.
Employment rights and law
Working time opt-out, weekly rest plan, holiday, sick pay and pension auto-enrolment in plain English, with carer accommodation checks.
Rota & people
MyCareRota module
What-if planner
Rules-based planning for occupancy changes, absence and 2:1 support, showing hours, skills and cost. Planning only, not a safety decision.
Duty sign-off ladder
The rota checks signed-off, in-date competencies (such as medicines) before a duty is given, and raises a reassessment when one expires.
Applicant pipeline
Track applicants from applied to hired, and start the safer recruitment checklist when an offer is made.
Supervision and appraisals
Signed supervisions, appraisals with a development plan, and a warning (never a block) on the rota when one is overdue.
Money & insight
MyCareFinance module
Council contract register
Council and ICB contracts with funded hours, KPIs and reporting dates. Compares funded hours with delivered visits and shifts each week and lists exceptions.
Timesheet check before payroll
Compares rota and visit hours with each unapproved payroll run and flags differences above 1 hour and 5%.
Budget, cash flow and unusual items
Wage and agency budget per site, a 13-week cash-flow forecast, and flags for duplicate or unusually large invoices. Figures are indicative.
Franchise network
Franchisor tools on Professional and above; franchisees join on any plan
Invite and compare
Invite franchisees with a code and see each one against the network average – aggregate figures only, shared with their consent.
Brand standards and visits
Publish brand standards and policies, and record standards visits that raise actions in the franchisee’s own account.
Royalties and territories
Royalty and marketing-levy statements from declared or shared turnover, postcode territories with enquiry routing, and an agreement register with renewals and exit handover.
Franchisee control
Franchisees choose what is shared, acknowledge brand standards and can withdraw consent at any time.
Managed network
Head Office can pay for every office and give each one a Launch, Core or Full licence, with Head Office roles, royalty invoices, campaigns and brand enquiry routing. Support access to an office’s records needs the office’s approval.
Everyday use
Every plan
AI coach on every page
Suggestions for what to look at next on any screen, a writing coach on every text box and a good-practice Q&A. Suggestions only: the person checks and saves.
Home plus eight simple hubs
Quality & Inspection, Care, People & Team, Training, Rota & Visits, Money, Premises & Safety, and Insight & Reports, with pins and recent pages. Money is hidden from care staff.
A Home page for your role
A greeting, readiness tiles kept separate for each regulator, a suggestions-only briefing, a Today list with filters and a 12-week trend. Carers see a short, simple view.
Five-level alerts bell
Alerts sorted into five levels from urgent to information. Urgent alerts are always shown and cannot be switched off.
Record anything, any site
A + Record button for care notes, checks, audits, tasks and concerns, a location picker for groups, plus shared tasks, staff notes and rota day notes.
Install on any phone or tablet
Add MyCareAudit to the home screen. Unsent records are kept on the device with a Send now reminder, and shared tablets sign out after a set idle time.
Phone alerts
Urgent alerts, shift offers and messages on staff phones. Pop-ups never show resident names or health details, and each person sets quiet hours.
Scores and judgements in the software are indicative self-assessments, not CQC ratings or Ofsted judgements. AI output is a draft for a person to check; it never makes decisions or files anything for you.