Registration interview

CQC registered manager interview: typical questions and how to prepare

Short answer

CQC interviews the proposed registered manager to check they understand the regulations and how the service will run safely. Expect questions on safeguarding, medicines, recruitment, consent, risk, complaints, notifications and quality monitoring. Prepare by knowing your own policies and giving real examples.

By Sheref Ergun, care compliance consultant · member of IHSCM, Q Community, The Outstanding Society and Skills for Care

Typical questions by topic

  • Safeguarding: what would you do if a person told you they were being abused?
  • Medicines: how will you make sure medicines are given safely and recorded?
  • Recruitment: what checks do you complete before a new staff member starts?
  • Consent and mental capacity: how do you work when a person may lack capacity?
  • Risk: how do you assess and review risks to people and staff?
  • Complaints and incidents: how do you learn from them?
  • Notifications: which events must you notify CQC about?
  • Well-led: how will you monitor quality and know the service is safe?

How to prepare

  • Read your statement of purpose and policies until you can explain them in your own words
  • Prepare real examples from your experience for each topic
  • Know the fundamental standards and the five key questions
  • Practise out loud with someone who will challenge your answers
  • Have your documents to hand, but do not read from them

Free launch checklist

Our new domiciliary care launch checklist covers what to have in place before registration and your interview.

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Practise with an expert

The Readiness Review includes a 45-minute call where we can test you on likely interview questions and check your documents.

CQC

CQC Readiness Review

£195

We check the documents you have so far, then a 45-minute video call and a written gap list within 3 working days.

  • Review of your draft application documents
  • 45-minute video call with Sheref Ergun
  • Written gap list with priorities, within 3 working days
  • Clear advice on which package (if any) you need

Your review or mock inspection fee is credited in full against any registration package or support plan booked within 90 days.

What providers say

“As a new provider preparing for our first inspection, MyCareAudit has been invaluable. The templates and AI gap detection give us a clear picture of where we stand and what we need to evidence.”
Chirag PanditDirector, Nari Care Services Ltd

Frequently asked questions

Who does CQC interview?

Usually the proposed registered manager, and sometimes the nominated individual for an organisation.

Is the interview in person?

It is often held by video call. CQC will tell you the arrangements.

What if I do badly?

Weak interview answers are a common reason for a notice of proposal. If that happens, see our notice of proposal page for your options.

Can you help me practise?

Yes. The £195 Readiness Review includes a 45-minute call, and our registration packages include interview preparation.