Duty of Candour

A legal duty (Regulation 20) requiring providers to be open and honest with people when something goes wrong that causes, or could cause, significant harm — including an apology and a full explanation.

Source: CQC — Regulation 20

Related terms

Fundamental Standards

The legal minimum standards below which care must never fall, set out in the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 — covering person-centred care, dignity, consent, safety, safeguarding, nutrition, premises, complaints, governance and staffing.

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