Outcome-focused care
Also known as: Outcomes-focused care, Outcome-based care, Outcome-based approach
Outcome-focused care is an approach to care and support that is organised around the results a person wants to achieve in their life — their goals, wellbeing and quality of life — rather than only the tasks delivered or the symptoms treated.
Outcome-focused care (also called outcomes-based care) shifts the focus of care from the activity being performed to the difference that activity makes to the person. Instead of measuring success by whether a task was completed, an outcome-focused provider measures whether the person is closer to the goals that matter to them — staying independent, maintaining relationships, keeping well, or doing the things they enjoy.
What outcome-focused care means
When care is outcome-focused, support is centred on producing positive results for the person and looks at their overall health and wellbeing holistically, rather than only addressing symptoms or completing a rota of tasks. It takes account of factors such as diet, lifestyle, mental health and social circumstances, aiming to improve the person’s current situation and prevent future problems.
How providers implement it
Care agencies deliver outcome-focused care by conducting regular assessments, agreeing clear personal goals with each person, and using evidence-based practice to work towards those goals. Progress is tracked and the approach is adjusted as things change. Involving the person and their family in care planning keeps everyone working towards the same outcomes.
- Agree specific, personal outcomes with the individual, not generic care tasks.
- Review progress regularly and adjust support as needs and wishes change.
- Involve the person and, where appropriate, their family or advocates.
- Record the difference support has made, not just that a visit happened.
Why it matters for compliance
Outcome-focused care is closely aligned with the CQC’s emphasis on people’s experience and the outcomes they achieve. People feel more involved and in control, communication improves, and providers can evidence the impact of their support — all of which supports a strong assessment under the effective, caring and responsive key questions.
Frequently asked questions
What is outcome-focused care?
Outcome-focused care is an approach where support is centred on the results a person wants to achieve — their goals, wellbeing and quality of life — rather than only on completing care tasks or treating symptoms.
What is the difference between task-based and outcome-focused care?
Task-based care measures success by whether scheduled tasks were completed. Outcome-focused care measures success by the difference made to the person’s life and the personal goals they achieve.
Why does CQC value outcome-focused care?
CQC assesses the outcomes people experience, not just the processes a provider follows. Outcome-focused care produces the evidence of impact and person-centred results that CQC looks for under the effective, caring and responsive key questions.
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Sources
- myCare — What is outcome-focused care?
- Think Local Act Personal — Making It Real
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